FAQ

Planning a Move

Moving 101: Planning Your Move

Moving huh? Whether you’re moving across the street or across the country, moving is stressful Frank's Express Moving is a professional company, and we try to make it as simple and easy! So before you embark on your journey, here are some easy-to-follow tips:

  • Deciding When To Move
  • Choosing a Moving Company
  • Utility Transfers and Address Changes
  • Start Packing Early
  • Deciding What to Take
  • Packing it All Up
  • Important Papers
  • If You Can Afford It, Get The Movers to Unpack
  • Tipping the Movers
  • Have A Bottle Of Wine On Hand
Deciding When To Move

The first order of business when moving is to pick a date. Moving companies have their peak season in the summertime and so the demand for trucks, vans, movers, and supplies is higher and more expensive. Our Moving Sale Days program addresses that consideration – so, if possible, try to schedule your move on these days to benefit from special rates.

Utility Transfers And Address Changes

Don’t forget to contact your old and new utility providers and to fill out the official Change-of-Address with the United States Post Office! Below is a brief checklist to remind you of some upcoming tasks, and you can check out the links to various helpful sites to set up your newspaper, cable, utilities, as you change your address.

  • Change-of Address
  • Gas
  • Cable
  • Electric/Power
  • Phone
  • DSL
  • Water
Start Packing Early

If you know you’ll be moving, start packing things early. Pack a box a day, it will keep the doctor away! You’ll feel less stressed, and won’t be overwhelmed two days before move day that you haven’t done it all. Pack the things that are easy to pack, like books, DVDs, linens, and things you don’t use on a daily basis. And remember, don’t panic, every professional moving company can pack up what you didn’t finish.

Deciding What To Take

When in doubt, throw it out! What do you take with you and what do you leave behind? Often times, people move across the country with large, cumbersome items only to regret it later when they come to the realization that they never use these items. Make the daunting task of packing up all your worldly possessions easier on yourself and try to give what you can to charity, and throw the rest of it out. Don’t feel bad about the losses! Although moving can be a major and frightening change, it is also a chance to start life anew.

Packing It All Up

Packing is an extremely important aspect of relocation and if you leave it to the last minute you’re almost certain to regret it. There are plenty of boxes and containers made specifically for packing all sorts of items from dishes to sports equipment. It’s wise to consider using these specially-designed boxes or utilizing the help of a moving professional to pack for you. If you choose to pack it all up yourself though, be sure to wrap everything carefully and tightly. It’s an invaluable idea to mark the outside of all boxes with a short list of their inner contents or the name of the room that is their final destination.
For breakables, the best advice is to let the movers pack them for you. We know what we’re doing!

Important Papers

There are important documents that you’ll need to take extra care to safeguard during your move. These might include:

  • Driver’s License/ Insurance
  • Birth Certificates
  • Mover’s Written Estimates
  • Recent Bills
  • Bank Records
Get The Movers To Unpack

Get the movers to un pack your breakables, place them in the closet and get rid of the debris. And if you really want to save time, get them to unpack everything and put your things in place. It will save you days of work that no doubt you can spend in more pleasurable ways. The best thing about it is that with Frank's Express it's absolutely free.

Tipping The Movers

The general rule of thumb regarding tipping the movers is 15%-20% of the total cost of the move. The tip can be paid  in cash to the team captain who will then distribute it amongst the members of the team.

Have A Bottle Of Wine On Hand

To make moving fun on move day, be sure to have a bottle of wine or champagne on hand, and a few glasses ready – to celebrate your new home, and that you’re done with the move!

Staying Organized While Moving

Moving can be stressful. Not only do you need to arrange for your new home, you have to worry about selling your old house or making sure your apartment is in good condition for the next tenant. You need to pack up all of your belongings, change your current address and make sure electricity is turned on in your new home. There’s so much to do and it’s easy to become stressed during this time. Staying organized the months and weeks prior to moving can help you cut the stress out of your moving day.
If you know you’re moving months in advance, you can start planning for your moving day ahead of time. This will eliminate some of your stress by spacing out your moving tasks so that you don’t feel overwhelmed with all of the details. Some tasks you can take care of in advance include researching and deciding on a moving company to help with your moving day. You can also start organizing your home, purging it of trash and items you don’t need any more. The less you need to pack, the less you need to worry about.
If you have the floor plans of the home you’re going to move into, you can start planning what each room will be used for. This will help you during the packing phase of your move since you can sort your belongings into boxes for specific rooms. Start by packing items you don’t use a few weeks before your moving day. The more you can pack ahead of time, the easier it will be to manage your packing and planning as the deadline approaches. You will also want to pack a suitcase of items you’ll need the day of your move and the days immediately following. Pretend you’re going on a vacation for a few days and pack what you would need for that trip. This will allow you to have the items you need while you’re unpacking your household goods.


  • How much does a move cost?

    This is the most frequently asked question and it has no definite answer. The cost of a move is based on many factors: weight, distance, length of time and the manpower involved. Local moves that are under 30 miles are based on an hourly rate, long distance moves are based on weight. The best option is to contact your local Lile branch and request a free estimate.

  • Doesn’t it cost more to use a full-service mover?

    When making the important decision of moving, it may seem as though doing it yourself is the most budget friendly option. However, after all factors are considered, hiring professional movers may be the more cost-effective solution. During a self-move, you are responsible for not only the cost of the rental moving truck, but for gas, tolls, lodging, food and other expenses. If it works out that the two moving options are comparably priced, or if professional movers are more expensive, consider what is gained by hiring a moving company.
    Hiring professional movers saves you time, stress and effort. Also, the moving services are entrusted to highly trained professionals who can efficiently pack, load, unload and unpack your things. Heavy appliances, large furniture and fragile items are difficult to load securely and unload without incurring damage. Skilled professional movers have the expertise to handle these more difficult belongings. Also, if any damage is incurred during moving, or if the items are lost in transit, the moving company bears the responsibility. If you self-move, any repairs or replacements are borne by you.

  • What are the other advantages offered by a full-service professional mover?

    Other moving services are also made available by a moving company such as valuation protection and disassembly/assembly. With options ranging from self-service to white glove moving services, professional movers are the smartest option. The stress, planning and physical exertion involved with moving is taxing on the mind and body. By delegating your move to professional movers, you can have more time and energy to put into acclimating yourself and your family to your new environment.

  • How do I begin packing for a move?

    Packing is one of the most important aspects of your move. It is recommended that you have proper moving boxes. Lile offers three options for packing: full-service packing, fragile-only packing and self-pack. If self-pack is chosen, we can provide you with the necessary moving supplies such as moving boxes, barrels and stretchwrap. Other moving services offered by Lile include disassembly and/or assembly of furniture and appliances. If you want your moving boxes unpacked as part of your long distance moving plan, just let us know. Your Lile representative can also arrange for debris removal, storage, installation and assembly assistance. 

  • Are my belongings insured while they are being moved?

    Most homeowner’s and renter’s insurance policies do not cover your belongings while they are in transit. Your Lile representative can help you with Free Basic Liability Protection and Maximum Value Protection (programs that provide protection for your goods during a move) – yet another reason to make Lile your moving company of choice. 

  • If my new home isn’t ready, can I store my belongings?

    Sometimes, even local moving services must include storage. Although you may be relocating a short distance, storage may still be needed – whether it is for a few extra boxes of summer clothes or an entire furniture set. Your Lile representative can help you with many storage options as part of our moving services.

  • “How” and “When” do I pay for the move?

    Tariff provisions require that all moving charges be paid before your shipment is unloaded at the destination. Payments can be made using cash only. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.

  • How do I move my plants?

    Lile is not able to move your plants. The stress and heat of being inside the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. Your Lile representative will be able to advise you on your state's regulations prior to moving the plants in your own vehicle.

  • Are there other items that can not go on the truck?

    There are combustible items that we can not by law transport. And there are also solvents and chemicals that we won’t carry because of practical or safety concerns. They can leak or explode in transit – damaging your belongings.

  • What is the travel time means?

    This is time from our parking lot to your pick up address and also from your drop off to our base.

  • Is there an extra charge for disassembly/assembly of my belongings?

    No absolutely, there are no charges for that, we assemble and disassemble all of items that are needed to be entirely for free.

  • How much time does it take to move my one bedroom/ two bedroom apartment?

    This question doesn't really has a definite answer, but we can give you an approximate time and it all depends on what is needed to be moved, what kind of items are present, what floor is it on, how far apart the pickup and drop off locations are, and mainly the honesty of your answers about it.

  • My move date changed. What should I do?

    Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates. Keep in mind that your estimate may change depending on the dates you selected.

  • What is involved with an in-home estimate?

    During an in-home estimate, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.

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